If users experience problems with their Aral fuel card and it is either refused or fails, proof will be required in the form of the till receipt.
The receipt must show either “Vorgang Abgebrochen” “Karte nicht akzeptiert” or something similar.
The refusal form can be found at http://bfgnet.de/fuelcard/aral-fuel-card-refusal-form.html
and must be completed online. For those who send in the form incomplete i.e. without email address or Unit address will have the form returned.
For further information please contact your local Vehicle Licensing Office (VLO)